Testimonials

Mrs. Parsons, Grantham. NG31

Wojciech did an absolutely fantastic job on my oven – it now looks amazing. He even cleaned my enamel baking dish. Thank you so much. I would recommend Wojciech to anyone and will. Definitely use his service again.

Mrs. Parsons, Grantham. NG31

Mr. Chapman, Grantham. NG31

Thank you so much for a wonderful clean oven. Friendly service with amazing results. We will definitely be recommending OVENU to all of our friends.

Mr. Chapman, Grantham. NG31

Mrs. Davenport, Grantham. NG31

What a fantastic service! My old oven now matches my brand new kitchen. Thank you!

Mrs. Davenport, Grantham. NG31

Mrs Revell, South Lincs. NG33

What a fantastic job. The oven looks unbelievable. Wojciech has worked so hard with dedication, attention to detail and pride in the finished oven. I have no hesitation in recommending him. The result is phenomenal. He is also polite, courteous and a pleasure to have in the house.

Mrs Revell, South Lincs. NG33

Mr Smith, Sleaford. NG34

I cannot praise Wojciech highly enough. The appointment was for 9am and he turned up dead on 9am. He had his work cut out for him with a filthy double oven. He worked tirelessly for 8 and a half hours and got our oven looking nearly new and throughout he kept a smile on his face! I would not hesitate to recommend his services, he certainly earn’t his money! Worth every penny.

Mr Smith, Sleaford. NG34

Mrs Rogan, Sleaford. NG34

Thank you very much for all your hard work. My oven now looks better than when I bought it!

Mrs Rogan, Sleaford. NG34

Mrs Dempsey, Grantham. NG34

Excellent, oven looks like new. Very thorough job. Thank you.

Mrs Dempsey, Grantham. NG34

Ms Thornton, Swweshead Bridge. PE20

Just wanted to say how delighted I was with the service and result. Really splendid job – as good as new – and very professional services. Would recommend.

Ms Thornton, Swweshead Bridge. PE20

Mrs Boddington, Grantham. NG31

Thank you – a stunning job. My oven looks like brand new again. I will certainly be recommending you!

Mrs Boddington, Grantham. NG31

Mr Sinclair, Ancaster. NG32

I couldn’t of done a a better job myself. Worth every penny!!!

Mr Sinclair, Ancaster. NG32

Lady Penelope Ogivily, Grantham. NG32

My Aga and electric oven look like new.

Lady Penelope Ogivily, Grantham. NG32

Mrs Davey, Grantham. NG31

Extremely professional service. Very happy with end result. Lovely and friendly, will definitely use this service again. Good value too. Thank you very much.

Mrs Davey, Grantham. NG31

Mr Greenfield, Grantham. NG31

Chuffed to bits with the result. He sure earns his money. I didn’t think I would see that oven shine like that again!

Mr Greenfield, Grantham. NG31

Mr Salter, Grantham. NG33

I can not believe that my oven could look like new again, very professional and a very good job. Well recommended if you need your oven to look like new again.

Mr Salter, Grantham. NG33

Mrs Muhraney, Grantham. NG31

Thank you so much, my oven looks like the one I bought from the shop 2 years ago. Our attempts at oven cleaning were never this successful. Thank you so much.

Mrs Muhraney, Grantham. NG31

Miss Short, Curby Glen. NG33

I am very pleased with a job well done. It looks like a brand new oven. I found the service very friendly. I would recommend this service to my friends.

Miss Short, Curby Glen. NG33

Ms Wright, Sleaford. NG34

Wojciech has bought my oven and hob back to life! Fantastic quality of his work and I shall be using his services once a year! As long as it’s him as he was an absolute pleasure to both meet and have in my home. Once again I can cook in a nice clean oven, it looks brand new. Thanks to Wojciech.

Ms Wright, Sleaford. NG34

Mrs Duffi, Grantham. NG31

Excellent service. Will definitely use again.

Mrs Duffi, Grantham. NG31

Miss Greenly, Sleaford. NG34

The service that was provided today has been second to none. The range cooker that was valeted today was in a despicable state and over an extended period – nearly 11 hours of constant hard work, care and attention to detail, has been restored to it’s former glory. We will definitely recommend your company to friends and use you yearly ourselves. Many, many thanks.

Miss Greenly, Sleaford. NG34

Ms Jay, Cranwell. NG34

Well done my cooker is fantastic. See you again soon.

Ms Jay, Cranwell. NG34

Mrs. J. Ellis, Sudbrook. NG32

Wojciech cleaned my oven. He worked very hard on it and the end result was amazing. It does look like new. He is obviously very professional and takes pride in what he does. Thank you.

Mrs. J. Ellis, Sudbrook. NG32

Mr Spiers, Bourne. PE10

I cannot be more delighted with the results of the oven  and I was beginning to think it was beyond redemption. The service has been prompt, professional and courteous. I would have no hesitation in recommending you to others.

Mr Spiers, Bourne. PE10

Mrs Williamson. Swayfield. NG33

My Aga looks fabulous. I have never seen it look so clean!!

Mrs Williamson. Swayfield. NG33

Mrs Patterson, Morton. PE10

My oven looks wonderful. Just ‘Like new’. Excellent job.

Mrs Patterson, Morton. PE10

Mr Jay Crook, Irnham. NG33

Thank you. The work was remarkably thorough and oven was brought back to a marvellous condition. We were discussing replacing the oven, but you were able to restore it to ‘as new’ condition.

Mr Jay Crook, Irnham. NG33

Mrs Parkinson, Grantham. NG31

I wish to put on record my thanks for a brilliant service. My oven is absolutely like new. The gentleman was most courteous and painstaking and I would certainly recommend him to all my friends and family. P.S. I am booking him for a service next year.

Mrs Parkinson, Grantham. NG31

Mrs Jones, Sleaford. NG34

Excellent service.

Mrs Jones, Sleaford. NG34

Dr. Lisa Terrill, Grantham. NG34

The service was very friendly and the job was very thorough!

Dr. Lisa Terrill, Grantham. NG34

Mr. Mould, Grantham. NG31

I was expecting a cleaner oven but I was totally amazed at exactly how clean it was. It was truely like a new oven. Why I have never used the OVENU service before I will never know. My oven this week will be on show to all my neighbours as I’m that impressed!

Mr. Mould, Grantham. NG31

Mrs. Grimmer, Folkingham. NG34

Fantastic. A job well done. Friendly service.

Mrs. Grimmer, Folkingham. NG34

Mr. Morley, Stroxton. NG33

A most thorough job, my oven looks like new again ! Thank you.

Mr. Morley, Stroxton. NG33

Mrs Melville, Billingborough. NG34

A really wonderful job. I couldn’t be happier. Not the most pleasant of ovens to work on, really very grubby but now it looks like new again in time for Christmas. I would have no hesitation in recommending this pleasant, professional, value for money service and will definitely use them again.

Mrs Melville, Billingborough. NG34

Mrs. Mahony, Caythorpe. NG32

Brilliant… Thank you so much.

Mrs. Mahony, Caythorpe. NG32

Mrs. Smith, Grantham. NG31

Courteous, professional service, oven looks as good as new. The service given exceeded our expectations and the work was done efficiently and with a cheery manner. No mess left in surrounding area. Will recommend to friends and business colleagues.

Mrs. Smith, Grantham. NG31

Mrs. Hirs, Grantham. NG31

Delighted with the results achieved on my vintage (1957) oven. I would not have believed it possible to make such an improvement. My compliments, too, to Wojciech who worked quietly & efficiently. I would have no hesitation in recommending both Wojciech and the process.

Mrs. Hirs, Grantham. NG31

Mrs. Schaanning, Grantham. NG31

Amazing – I didn’t think that my old cooker would ever be able to be cleaned so well. It looks brand new !! I will be spreading the news to all of my friends. Thank you very much.

Mrs. Schaanning, Grantham. NG31

Mrs. Williamson, Grantham. NG31

What a difference !! My oven was in a sorry state before it was cleaned by Wojciech from OVENU – now it looks brand new.

Mrs. Williamson, Grantham. NG31

Version 1.3

Maintaining your privacy and your trust is very important to us. We strive to be especially clear on how we use your personal information, if and when we collect it, and on the ways in which we can work together to protect your privacy.

This document is for compliance with the UK Data Protection & Privacy legislation and the Applied GDPR (General Data Protection Regulation) also known as Regulation (EU)2016/679

This Privacy Policy explains the:

  • Identity and contact information of the data controller
  • Legitimate interests of the data controller or third party
  • Purpose of the processing and the lawful basis for the processing
  • Categories of personal data to be processed
  • Details of whether personal data came from direct or indirect sources
  • Recipients or categories of recipients of the personal data
  • Details of data transfers to a third country and safeguards
  • Length of time personal data is processed and any criteria used to establish the length of time the data is processed
  • Data Subject’s Rights (Your rights)
  • Right to complain to the supervisory authority/regulator
  • Details of any part of a statutory or contractual requirement and possible consequences of failing to provide the personal data
  • The existence of any automated decision making, including profiling and information about how decisions are made

What products and services are covered by this policy?

This Privacy Policy applies to the information that we may obtain from you through your use of our website(s), from your direct contact with our franchisees or a call handling centre, collectively called the “Services”. If you have any questions or need more information about these Services, please contact us at the email address in the section below.

Data Controller

For the purposes of the data protection & privacy legislation the Data Controller is:- Ovenu Franchising Limited (abbreviated to ‘we’ and/or ‘us’ throughout this notice)

Ovenu Franchising Limited is a Company Registered in England & Wales under Registration Number 3751822.

We are also registered at the Information Commissioner’s Office No.ZA225575

To contact us, please write to us at our Trading Address; Unit 3, Station Industrial Estate, Oxford Road, Wokingham Berkshire. RG41 2YQ or use Email: privacypolicyinformation@ovenu.co.uk

We will use the information we collect for a variety of purposes, including to:

  • Make our Services work for you;
  • Provide, operate, maintain, improve, personalise, and promote our Services;
  • Develop new products, services, features, and functionality;
  • Process and complete transactions, and send you related information, including purchase confirmations and invoices;
  • Communicate with you, including responding to your comments, questions, and requests; providing customer service and support;
  • Providing you with information about services, transmitting technical notices, updates, security alerts, administrative messages, and occasional marketing messages;
  • Providing other news or information about us;
  • Monitor and analyse trends, usage, and activities in connection with our Services;
  • Investigate and prevent fraudulent transactions, unauthorised access to our Services and other illegal activities

We only process personal data on a legitimate interest basis that such processing is necessary in order to enter into or perform a contract for our service(s) or provide further information about our franchise opportunities and/or;

We and our franchisees will legitimately process data to confirm any and all bookings made in keeping with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and/or;

We and our franchisees will process data to supply you with accurately prepared and costed quotations prior to commencing works based on information you provide us with either verbally or via our website contact forms.

Providing further information about our franchised business opportunity is often supplied over a number of communications and there is always the option to unsubscribe at any time to stop receiving further information electronically. To stop receiving communications via any other media (by post for example), you can request this in writing to our Trading Address above.

All of the above is processed on the basis we have a legitimate interest which is not overridden by the rights or freedoms of the affected data subjects.

Categories of personal data and Sources

What information do we collect from you, and how is it used?

Direct:

You can visit our website without telling us who you are and without revealing any personal information about yourself. To provide full service however, we will most often need to collect some personal information. For instance, we collect information about you when you request a quotation or details of our franchise opportunity. The types of Information we collect may include email address, country of residence, your name, postal address and phone number.

We do not collect or process sensitive/special categories of personal data, nor facilitate processing personal data of data subjects under the age of consent (children).

Indirect:

From cookies: We may also collect “cookie” information that we may save to your computer or mobile device. Cookies are small data files stored on your hard drive or in device memory. We use cookies to improve and customise our Services and your experience; to allow you to access and use our Services ; to log visits and to understand which areas and features of the Services are most popular. We may also associate the information we store in cookies with personal information you submit while using our Services. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from websites you visit. If you do not accept cookies, however, you may not be able to use all aspects of our Services.

For specific information on cookies, please refer to Aboutcookies.org

Logs: We may record certain information and store it in log files when you interact with our Services. This information may include Internet protocol (IP) or other device addresses or ID numbers as well as browser type, Internet service provider, URLs of referring/exit pages, operating system, date/time stamp, information you search for, locale and language preferences, your mobile carrier and system configuration information.

Analytics: We and our analytics providers also collect and store analytics information when you use our Services to help us improve our Services. We make sure this data is anonymous by not connecting any analytics data to personally identifiable data such as a name, email address, physical address or phone number.

How might we share information?

We are not in the business of renting or selling your personal information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we will share your personal information with third party data processors, as set out below:

The Ovenu business is run and operated as a Business Format Franchise under franchise agreement between Ovenu Franchising Limited and our franchisees.

Our appointed franchisees process data in accordance with our Internal Privacy Policy stipulations and in accordance with the Terms of their Franchise Agreement with us.

Newsletter Service: We use a commercial application to facilitate our newsletter service and there is the opportunity to unsubscribe on each & every item.

Compliance with Laws and Law Enforcement Requests; Protection of Our Rights: We may disclose your information (including your personal information) to a third party if:

  • We believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request
  • To protect the security or integrity of our products and services
  • To protect our property, rights, and safety and that of our customers or the public from harm or illegal activities
  • To respond to an emergency which we believe in the good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person; or
  • To investigate and defend ourselves against any third-party claims or allegations.

Business Transfers:

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another person or company. And for clarity, this may include the change in proprietorship of a franchise territory. We will notify you of such a change in ownership or transfer of assets by posting a notice on our website and/or email as part of our contractual obligation to you.

Data Transfers

The data controller does not transfer personal data outside of the United Kingdom or European Union. The data controller has ensured that adequate safeguards are in place with data processors acting on its behalf.

How long will we keep the personal data?

Retaining some data may be subject to a statutory retention period and this must be adhered to, (to keep certain data for a minimum period of time). This may include personal data (name, address, contact details), but on expiry of such statutory requirement, such data will be destroyed securely. Where possible any personally identifiable data will be anonymised or pseudonymised.

Your information we use for occasional marketing purposes will be kept with us until you notify us that you no longer wish to receive this information. Our backup routine keeps data for a rolling 30 day period after which time the data is removed from all systems.

Statutory or other requirements

We do not process personal data in respect of any statutory requirement nor require personal data to be supplied as part of any contractual agreement other than the franchise agreement with our franchisees however, in respect of the controller’s services, certain communications may not be possible without such personal data being supplied, for example an email to furnish you with updates information etc. or an address to fulfil an order.

Profiling and Automated Decision Making

No profiling or automatic decision making processes are undertaken by us in respect of any personal data processing activities.

Your rights

Your fundamental rights as a Data Subject are:

  1. The right to be informed
  2. The right of access
  3. The right of rectification
  4. The right of erasure (often known as the right to be forgotten)
  5. The right to prevent processing
  6. The right to data portability
  7. The right to object
  8. Rights in relation to automatic decision making and profiling

Under the right of access (2), you have the right to obtain:-

– confirmation that your data is being processed;

– access to your personal data; and

– other supplementary information

So that you are aware of and can verify the lawfulness of the processing, your right to access can be exercised by contacting the data controller as above.

Not all fundamental rights are absolute.

Your right to complain to the supervisory authority/regulator

You have the right to complain about organisations processing your personal data.  You can exercise this right by contacting the supervisory authority of the data controller as follows:-

Head office

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number

We regularly review and, where necessary, update our privacy information. If we plan to use personal data for a new purpose, we’ll update our privacy information and communicate the changes to individuals before starting any new processing.